Questions & answers

Very often, yes. Hard-to-find and discontinued parts are our specialty. Send us a message with the part or model number, the brand or what's cast or stamped on it, and the fixture, boiler or unit it came from. We'll reply with what we can get and a price.

Match the manufacturer's part number on the product page to the one on your old part or in your unit's manual. Not sure? Ask us with the brand, model and serial number of the unit, plus a photo of the old part if you can, and we'll confirm before you order.

Many discontinued parts have a newer part number that replaces them. Search the site for the old number first; if nothing comes up, send it to us and we'll look up the replacement.

When the manufacturer publishes one, it's linked on the product page. If you can't find it, ask us and we'll send what we have.

No. Guest checkout works fine, and we'll set up an account for you with your order so you can track it and start a return online. You'll get an email to choose a password.

Visa, Mastercard, American Express and Discover. You enter your card on the last step of checkout.

When your order ships, not when you place it.

Your card number is encrypted the moment it reaches us and is deleted once payment is processed. We never ask for or store your security code.

Of course. Call 1-866-410-0980, Monday to Friday, 8am to 4pm Eastern.

We charge sales tax on orders shipping to Massachusetts (6.25%) and Rhode Island (7%). Orders shipping to other states aren't charged sales tax by us. You'll see the tax, if any, at checkout before you pay.

For large or recurring orders, send us what you need and we'll quote it.

While your order is still pending you can cancel it yourself under your orders. To change it, or once it's being prepared, contact us as soon as you can and we'll do our best before it ships.

Anywhere in the United States and Canada.

FedEx or UPS, your choice: ground, 2-day or overnight in the US, and FedEx Ground or UPS Standard to Canada. You'll see the price for each option at checkout before you pay.

In-stock orders placed by 2:30pm Eastern on a business day generally ship the same day. Later orders ship the next business day. Ground delivery usually takes 1 to 5 business days depending on distance.

We email you a tracking number as soon as your order ships. Please allow up to 24 hours for it to appear on the carrier's website. You'll also find it under your orders.

Out-of-stock items can't be ordered online for now. Send us a message and we'll tell you when more is due, or suggest an equivalent part.

Orders ship by FedEx or UPS. If you need to pick up, contact us before you order and we'll see what we can do.

Return unused items in their original packaging within 30 days of delivery, with no restocking fee. When it's our mistake the return label is free; otherwise you can use our prepaid label (its cost comes off your refund) or ship it back yourself. Start your return on our Returns page.

Sorry about that. Start a return on our Returns page and choose the reason that fits; when it's our mistake the return label is free. Something damaged? Keep the box and send a photo if you can.

Once your return arrives and we've checked it, we refund the card you paid with. Your bank usually shows it within a few business days.

Parts carry their manufacturer's warranty. If something fails, contact us with your order number and what happened, and we'll help you with the claim.

Yes, within 30 days of delivery if it's unused and in its original packaging. Start it on our Returns page.